CLINICAL DIRECTOR/BRANCH SUPERVISOR

Position Title:		CLINICAL DIRECTOR/BRANCH SUPERVISOR
Department:		Business Operations
Reports to:		Administrator/President

 

• Compliance:

1. Ensure compliance with State and Federal regulations.
2. Ensure quality and safe delivery of services by all staff.
3. Works with Administrator/Branch Supervisor to develop, document, implement and adhere to Policies and Procedures that reflect the agency’s philosophy and objectives.
4. Coordinates with other program directors regarding the integration of services as it relates to other departments and delivery of services.
5. Ensure that all employees and contract employee and the relative agency remain in compliance with all agency policies and procedures.
   

• Employees:

1. Complete employee evaluations and make recommendations for job performance and wage adjustments.
2. Responsible for training employees in department.
3. Responsible for hiring, disciplining and firing employees in department.
4. Responsible for conflict resolution.
5. Ensure day-to-day employee and client concerns are addressed.
   

• Budget / Finances:

1. Works with Administrator/Branch Supervisor and Controller to create and maintain departmental budgets.
   

• Customer Service:

1. Responsible for actively ensuring that the satisfaction of service is exceeding expectations.
2. Promotes the delivery of quality yet cost effective services.
   

• Growth:

1. Works with Marketing Manager to ensure agency development.
2. Responsible for succession planning and cross-training within department.
3. Responsible to develop and promote educational programs within the agency and community.
   

•  Client Services:

1. Assess and supervise the delivery of all patient care services.
2. Prepares, coordinates and reviews clinical notes and progress notes.
3. Provides in home supervision of nursing services delivered by licensed nurses, home health aides, other nursing support staff and other personnel.
4. Ensure reports of the patient’s medical or mental conditions are reported to the attending physicians.
5. Facilitates and promotes patient and family or significant other in education to assist and promote return of optimal health status.
6. Participates in the continuing review of services and participation in the performance improvement program.

EDUCATION:

EXPERIENCE:

REQUIRED SKILLS:

1. Be an effective communicator in all areas:  written, oral, and technologically.
2. Have basic understanding of computers and software.
3. Be able to provide world class customer service.
4. Effectively problem-solve and think critically.
5. Ability to manage the work and processes of other people.
6. Ability to work well with other departments in a fast-paced environment.
7. Able to effectively facilitate and promote change.
8. Ability to multi-task and prioritize responsibilities
   

PREFERRED SKILLS:

• Effectively communicate and demonstrate business sense in relation to the industry and growth of the organization.
• Ability to recruit and promote the organization needs.
  

PHYSICAL REQUIREMENTS

• Ability to lift and transport a minimum of 25 lbs.
• Ability to travel to branch locations periodically.
  

• Full Time
• Exempt

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.  Continued employment remains on an “at-will” basis.